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Do you need support accessing and managing your data?

Or perhaps you simply have a question for our team?

Whatever your reason for getting in touch, our team is here to help.

Click the button below to contact us
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Copyright © 2022 Lalu Life Limited

Lalu is a brand name for Lalu Life Limited. Registered in England and Wales. Company no. 12584632

FAQs about Lalu

Verifiable – Combine your ID authentication information with vaccination details in a single passport, which is available via a single QR code, for any venues with standard QR readers.

Control – As the owner of your data, you are in complete control and will determine who you share this with. Under no circumstances will your data be shared by, or its parent company.

Reliability – Lalu uses eMR – technology accredited by the NHS – to provide real-time, glitch-free data. Our app can be relied on to show your NHS-verified COVID-19 vaccination passport whenever and wherever you need it.

Security – It matters. Lalu holds your data securely in the UK. We will never sell your data to any third party
As well as your initial NHS-verified COVID-19 vaccination passport, the price includes unlimited updates to your COVID-19 vaccination status – so any COVID boosters and vaccinations you have in the future will appear in the Lalu app.
We get your data directly from your GP surgery. GP surgeries across the UK use a piece of software called eMR, which allows them to supply GDPR-compliant digitised patient information quickly and easily. The software was created by Medi2Data, an NHS Digital accredited supplier.

Medi2Data are also the creators of Lalu – which means the Lalu app connects seamlessly to your medical data at your local GP surgery, using the same eMR technology to pull it straight into your app.
Medi2data will contact your GP surgery and help them through the activation process – this typically takes less than 10 minutes. On the rare occasions we are unable to activate eMR at a GP surgery within 72 hours, you can request a refund. For further details on this, please see the Terms & Conditions available here.
Occasionally there might be a slight delay in accessing your data even if your surgery has eMR activated. There are a couple of reasons this could happen. You might have provided personal details within the Lalu+ app that do not match the data held by your GP surgery. Or more than one patient may be found with matching patient details. If this happens, the GP surgery will need to determine which patient the data refers to. But don’t worry, we’ll make sure any problems are fixed as quickly as possible.
Our data requests are submitted digitally under a Subject to Access Request. GP surgeries have a legal duty to respond to the request, and it too needs to be done digitally, as per the Information Commissioner’s Office guidelines.
Some events and venues may require you to confirm your vaccination status. This is currently voluntary for individual organisations, but is being encouraged – particularly where large groups of people will be in close proximity to other households. Your NHS-verified COVID-19 vaccination passport is built using standard QR technology, so any venue which uses standard QR readers will be given one-time access to a secure, image-identity passport of you and your vaccination data.
No! We don’t have an expiration date for the Lalu app, so you can move forward with confidence.
Simply email us at – we will acknowledge receipt immediately and aim to respond to your query the same working day.
  • Our legal name is Medidata Exchange Limited and we trade using the name Medi2data
  • We are GP IT Futures NHS Digital accredited, meaning Medi2data is an approved supplier to the NHS Primary Care sector and we are fully GDPR-compliant
  • We have been providing GP surgeries across the UK with software and medical reporting services since 2018, all free of charge
  • We supported many GP surgeries during the Covid-19 pandemic, by assisting in the processing of urgent medical reports requested by insurance companies and government departments to ensure their patients receive faster claims payments
  • Our smart technology is trusted by GPs nationwide, as it helps them significantly reduce time and costs in processing patient medical reports, freeing up time for patient care
  • We are passionate about the NHS and in particular GP surgeries through supporting the doctors, clinicians and support staff manage difficult and time consuming tasks to ensure their patients receive the best service possible.